Instructions for returning goods
— If you wish to make a return, send us an email containing the reason for the return, specification of the item you want to return and the name your payment was made under.
— Ship the items for return within 14 days of the date of the notification.
— You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.
— If possible, please provide us with a tracking number for the return shipment.
— If a returned item is shipped internationally, mark it as “RETURNED GOODS” to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.
— Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.
— If the product or packaging is damaged or the item is missing parts, we reserve the right to deduct any deprecation in value when refunding the product.
Terms and Conditions
These general terms and conditions (the “General Conditions”) apply when you (“Customer” or “you”) place an order from titbits, company registration no (NL) 96418516 (“Company”, “us” or “we”) on titbits.shop, (the “Website”).
By accepting these General Conditions, you confirm that you are at least 18 years old or have your legal guardian’s permission and that you will comply with the General Conditions.
Orders
You may withdraw your order until it has been confirmed by us. We will then refund any payment that you have made for the order.
All products ordered remain our property until we have received full payment for them.
You will become the owner of the goods that you have ordered once they have been delivered to your specified delivery address. At this point, the goods become your responsibility and titbits no longer has any responsibility for taking care of the goods from that point.
You are responsible that the personal data that you provide us with is correct and complete.
Prices
The prices indicated on the Website apply to orders placed on the Website. All prices are in the currency stated on the Website and include VAT. If nothing else is stated on the Website the prices do not include payment- or shipping fees and these are given separately. Please note also that local charges (such as currency conversion fees, credit or bank card fees, sales tax, customs duty etc.) may apply depending on where you live and local regulations. Such charges are at your expense and will not be refunded by us.
Shipping and delivery
We aim to ship your order within 3 business days.
Once an item is shipped, you will receive an email with tracking information. Please note that titbits is not liable for missed deliveries and reserves the right to charge you the costs for shipping charges of uncollected packages.
Taxes & duties
Please note that the product price and shipping costs do not include taxes and import duties. Taxes and import duties may be charged when the shipment reaches the country of destination. Customers are liable to pay these.
Returns
You may return your order by notifying us within 14 days from the day that you received the ordered products. If you wish to make a return, please email mager@titbits.shop with a reason for your return, stating your name, address, e-mail address and a specification of which products that the return relates to. Then, we will provide you with instructions and the return address.
The item must be returned fully, with all original jewellery. You are responsible for the condition of the products during the shipment back to us and we therefore strongly recommend that you send these well packaged, in good condition and in their original box and/or packaging.
The refund will be processed within 5 business days of receiving the item. Please note that shipping costs can not be refunded, and you are responsible for the costs of returning the goods.
Intellectual Property Rights
The Website and all its content is owned by us or our licensors and protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information on products, services and other content may not be copied or used without our prior written consent.
Waiver
We reserve ourselves for any image or typographical errors on the Website, such as errors in product descriptions, technical specifications, inaccurate prices or incorrect information with regards to whether a product is in stock. We are entitled to rectify any obvious errors and, at any time, to change or update the information on the Website accordingly.
Changes to the General Conditions
We may change these General Conditions at any time. We will then set forth the changed General Conditions on the Website and they will enter into force once you have accepted them (in connection with a new order through the Website